Birkenstock…Great Shoes, Horrible Customer Service30Jul04
As some of you know, I had a little trouble with my Birkenstocks coming apart at the side seam (click to see picture). Well I took them in on July 19, which if you do that math is 6 weeks ago Saturday. At the time they told me that it would be 4-6 weeks. When 4 weeks rolled around, I called and they told me that they just submited them and it would be 4-6 weeks from that time…another 4-6 weeks! Anyway, they were going to call and check and get back to me, but never did. so…
I called the Birkenstock store yesterday and laid it on the line. I told them I needed action on this TODAY! she tried giving me a line of how busy and backed up the “warehouse” is with all its repairs and blah blah blah. Then I told her that it was unfortunate that Birkenstock doesn’t care about the customer and that it wasn’t the stores fault but they needed to do something to make me happy. She then proceeded to offer me a brand new pair ordered at the store’s expense. So I should have a new pair of shoes in about a week. Nothing but happy!
